{"id":12989,"date":"2023-09-26T14:01:47","date_gmt":"2023-09-26T11:01:47","guid":{"rendered":"https:\/\/businessexpress.ro\/?p=12989"},"modified":"2026-01-03T21:55:38","modified_gmt":"2026-01-03T19:55:38","slug":"concentrix-si-webhelp-si-au-unit-fortele-pentru-a-crea-un-lider-global-diversificat-in-customer-experience-cx-pozitionat-strategic-pentru-crestere","status":"publish","type":"post","link":"https:\/\/businessexpress.ro\/ro\/concentrix-si-webhelp-si-au-unit-fortele-pentru-a-crea-un-lider-global-diversificat-in-customer-experience-cx-pozitionat-strategic-pentru-crestere\/","title":{"rendered":"Concentrix \u0219i Webhelp \u0219i-au unit for\u021bele pentru a crea un lider global diversificat \u00een customer experience (CX), pozi\u021bionat strategic pentru cre\u0219tere"},"content":{"rendered":"

Concentrix Corporation (NASDAQ: CNXC),<\/strong> furnizor global de servicii \u0219i tehnologii customer experience (CX), a anun\u021bat c\u0103 a \u00eencheiat tranzac\u021bia cu Webhelp \u0219i c\u0103 integrarea celor dou\u0103 companii este \u00een curs de desf\u0103\u0219urare. P\u00e2n\u0103 ce noua entitate combinat\u0103 \u00ee\u0219i va definitiva denumirea, aceasta va opera sub numele comercial Concentrix + Webhelp.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Noua entitate combinat\u0103 pozi\u021bioneaz\u0103 \u0219i mai puternic Concentrix + Webhelp ca lider global \u00een customer experience, cu o gam\u0103 extins\u0103 de solu\u021bii de Inteligen\u021b\u0103 Artificial\u0103 (AI) generative, capacit\u0103\u021bi digitale \u0219i servicii de \u00eenalt\u0103 valoare. De asemenea, \u00ee\u0219i consolideaz\u0103 \u00eentreg parcursul \u00een CX, av\u00e2nd una dintre cele mai robuste \u0219i echilibrate prezen\u021be globale din industrie, pentru a ajuta branduri de top din \u00eentreaga lume s\u0103 transforme experien\u021bele clien\u021bilor \u0219i s\u0103 \u00ee\u0219i ating\u0103 obiectivele de afaceri.<\/p>\n\n\n\n

\u201eSunt bucuros s\u0103 pornim \u00eempreun\u0103 \u00een aceast\u0103 nou\u0103 c\u0103l\u0103torie \u0219i cred c\u0103, unindu-ne for\u021bele , suntem \u00eentr-o pozi\u021bie unic\u0103 pentru a redefini industria \u0219i a proiecta, construi \u0219i gestiona viitorul customer experience (CX) pentru clien\u021bii no\u0219tri. Doresc s\u0103 le mul\u021bumesc exper\u021bilor no\u0219tri din \u00eentreaga lume care au f\u0103cut acest lucru posibil. Este cu adev\u0103rat o onoare s\u0103 lucrez cu o echip\u0103 at\u00e2t de divers\u0103 \u0219i talentat\u0103<\/em>“, a declarat Chris Caldwell, CEO al Concentrix + Webhelp.<\/p>\n\n\n\n

Totodat\u0103, compania  le ureaz\u0103 bun venit celor doi noi membri ai Consiliului de Administra\u021bie, Olivier Duha \u0219i Nicolas Gheysens. Olivier Duha este antreprenor, filantrop, co-fondator \u0219i fost CEO al Webhelp \u0219i va ocupa func\u021bia de Vicepre\u0219edinte al Consiliului de Administra\u021bie. Nicolas Gheysens este Partener la Groupe Bruxelles Lambert (\u201cGBL\u201d), cel mai mare ac\u021bionar al companiei \u00een urma tranzac\u021biei Concentrix + Webhelp, \u0219i aduce cu el o vast\u0103 experien\u021b\u0103 \u00een investi\u021bii \u0219i la nivel de administrare, sus\u021bin\u00e2nd de-a lungul anilor cre\u0219terea unor afaceri mari \u0219i de succes \u00een toat\u0103 Europa.<\/p>\n\n\n\n

\u201eSuntem noroco\u0219i s\u0103 ad\u0103ug\u0103m \u00een Consiliul nostru astfel de competen\u021be solide \u0219i o experien\u021b\u0103 vast\u0103 \u00een industria customer experience. Av\u00e2ndu-i aproape pe Olivier \u0219i Nicolas, ne extindem expertiza interna\u021bional\u0103 \u00een conducerea de multina\u021bionale complexe pe o direc\u021bie clar\u0103 de cre\u0219tere<\/em>“, a declarat Kathryn Marinello, Pre\u0219edintele Consiliului de Administra\u021bie Concentrix.<\/p>\n\n\n\n

Aceast\u0103 tranzac\u021bie reprezint\u0103 un moment de referin\u021b\u0103, care aduce \u00eempreun\u0103 doi lideri de pia\u021b\u0103, cu amprente, culturi, capacit\u0103\u021bi \u0219i viziuni complementare pentru cre\u0219tere \u00een peste 70 de \u021b\u0103ri. La \u00eencheiere, tranzac\u021bia a fost evaluat\u0103 la aproximativ 4 miliarde de dolari, incluz\u00e2nd datoria net\u0103.<\/p>\n\n\n\n

Despre Concentrix + Webhelp<\/strong><\/p>\n\n\n\n

Suntem un lider global \u00een furnizarea de solu\u021bii \u0219i tehnologie pentru experien\u021ba clien\u021bilor (CX). Cre\u0103m experien\u021be de customer journey inovatoare pentru unele dintre cele mai mari branduri din lume \u0219i pentru cele care schimb\u0103 lumea a\u0219a cum o cunoa\u0219tem. \u00cen fiecare zi, proiect\u0103m, construim \u0219i oper\u0103m customer experience ce ajut\u0103 brandurile s\u0103 creasc\u0103 \u00een \u00eentreaga lume \u0219i \u00een viitor. Fie c\u0103 este vorba despre o solu\u021bie specific\u0103 sau despre un \u00eentreg parcurs (end-to-end journey) \u2013 avem totul sub control. Suntem pasiona\u021bii de tehnologie care construiesc solu\u021bii mai inteligente, dar \u0219i exper\u021bii opera\u021bionali care coordoneaz\u0103 \u0219i fac s\u0103 func\u021bioneze totul perfect. Prezen\u021bi \u00een peste 70 de \u021b\u0103ri \u0219i 6 continente, oferim servicii \u00een mai multe industrii cheie, printre care tehnologie & electronice de larg consum; retail, turism \u0219i comer\u021b electronic; banking, servicii financiare \u0219i asigur\u0103ri; s\u0103n\u0103tate; comunica\u021bii \u0219i media; auto; energie \u0219i sectorul public. Concentrix Corporation (NASDAQ: CNXC) opereaz\u0103 sub denumirea comercial\u0103 Concentrix + Webhelp \u2013 accesa\u021bi concentrix.com<\/a> pentru a afla mai multe.<\/p>\n\n\n\n

Declara\u021bie de Exonerare de R\u0103spundere<\/strong><\/p>\n\n\n\n

Acest comunicat de pres\u0103 cuprinde declara\u021bii cu privire la perspectivele viitoare \u00een sensul Sec\u021biunii 27A din cadrul Securities Act din 1933 (prima lege privind valorile mobiliare) \u0219i Sec\u021biunii 21E din Securities Exchange Act din 1934. Declara\u021biile includ, dar nu se limiteaz\u0103 la afirma\u021bii privind integrarea afacerilor Concentrix \u0219i Webhelp, la punctele forte \u0219i diferen\u021bele \u00eentre businessurile combinate, la pozi\u021bionarea noastr\u0103 \u00een industrie \u0219i la declara\u021bii care includ cuvinte precum \u201ccred\u201d, \u201da\u0219tept\u201d, \u201dpoate\u201d, \u201dva\u201d, \u201cfurniza\u201d, \u201car putea\u201d \u0219i \u201car trebui\u201d sau alte expresii similare. Aceste declara\u021bii privind perspectivele viitoare sunt \u00een mod firesc nesigure \u0219i implic\u0103 riscuri semnificative \u0219i incertitudini care ar putea determina rezultatele reale s\u0103 difere substan\u021bial de cele exprimate sau sugerate de astfel de declara\u021bii.<\/p>\n\n\n\n

Riscurile \u0219i incertitudinile includ, printre altele: riscuri legate de capacitatea de a integra cu succes afacerile Concentrix \u0219i Webhelp; capacitatea noastr\u0103 de a realiza economii estimate de costuri, sinergii sau alte beneficii anticipate ale entit\u0103\u021bii combinate sau faptul c\u0103 poate dura mai mult timp dec\u00e2t se a\u0219tepta pentru ca astfel de beneficii s\u0103 fie realizate; distrageri de aten\u021bie ale managementului; impactul poten\u021bial al tranzac\u021biei asupra rela\u021biilor cu clien\u021bii \u0219i alte ter\u021be p\u0103r\u021bi; riscuri legate de condi\u021biile economice generale, inclusiv cererea consumatorilor, ratele dob\u00e2nzilor, infla\u021bia, lan\u021burile de aprovizionare \u0219i efectele conflictului din Ucraina; atacuri cibernetice asupra re\u021belelor \u0219i sistemelor de informa\u021bii \u0219i tehnologie ale noastre sau ale clien\u021bilor no\u0219tri; e\u0219ecul personalului \u0219i al subcontractan\u021bilor no\u0219tri de a respecta controalele \u0219i procesele noastre \u0219i ale clien\u021bilor no\u0219tri; imposibilitatea de a proteja informa\u021biile personale \u0219i de proprietate; imposibilitatea de a pune \u00een aplicare strategia noastr\u0103 digital\u0103 de Customer Experience; pierderea personalului cheie sau imposibilitatea de a atrage \u0219i p\u0103stra personalul cu abilit\u0103\u021bile \u0219i expertiza necesare pentru businessul nostru; cre\u0219teri ale costului muncii; efectele pandemiei de COVID-19 \u0219i ale altor boli transmisibile, dezastre naturale, condi\u021bii meteorologice adverse sau crize de s\u0103n\u0103tate public\u0103; riscuri geopolitice, economice \u0219i legate de clim\u0103 sau condi\u021bii meteorologice \u00een regiunile cu o prezen\u021b\u0103 semnificativ\u0103 a opera\u021biunilor noastre; imposibilitatea de a identifica, finaliza \u0219i integra cu succes achizi\u021biile sau investi\u021biile strategice; condi\u021bii competitive \u00een industria noastr\u0103 \u0219i consolidarea competitorilor no\u0219tri; obliga\u021bii fiscale mai mari dec\u00e2t cele a\u0219teptate; cererea pentru solu\u021bii \u0219i tehnologie CX; variabilitatea cererii din partea clien\u021bilor no\u0219tri sau rezilierea anticipat\u0103 a contractelor cu clien\u021bii no\u0219tri; nivelul de activitate comercial\u0103 al clien\u021bilor no\u0219tri \u0219i acceptarea \u0219i performan\u021ba pie\u021bei produselor \u0219i serviciilor lor; fluctua\u021biile cursurilor de schimb valutar; func\u021bionalitatea serviciilor noastre de comunica\u021bii \u0219i a sistemelor \u0219i re\u021belelor noastre de tehnologie informa\u021bional\u0103; modific\u0103ri \u00een lege, reglement\u0103ri sau ghiduri de reglementare; prejudicierea reputa\u021biei noastre prin ac\u021biunile sau inac\u021biunile ter\u021bilor; investiga\u021bii sau ac\u021biuni legale; \u0219i al\u021bi factori con\u021binu\u021bi \u00een Raportul Anual al Companiei pe Formularul 10-K pentru anul fiscal \u00eencheiat la 30 noiembrie 2022 depus la Comisia pentru Valori Mobiliare \u0219i urm\u0103toarele depuneri la SEC. Nu ne asum\u0103m obliga\u021bia de a actualiza declara\u021biile privind perspectivele viitoare, care vorbesc doar p\u00e2n\u0103 la data la care au fost f\u0103cute.<\/p>","protected":false},"excerpt":{"rendered":"

Concentrix Corporation (NASDAQ: CNXC), furnizor global de servicii \u0219i tehnologii customer experience (CX), a anun\u021bat c\u0103 a \u00eencheiat tranzac\u021bia cu Webhelp \u0219i c\u0103 integrarea celor dou\u0103 companii este \u00een curs de desf\u0103\u0219urare. P\u00e2n\u0103 ce noua entitate combinat\u0103 \u00ee\u0219i va definitiva denumirea, aceasta va opera sub numele comercial Concentrix + Webhelp. […]<\/p>\n","protected":false},"author":1,"featured_media":12990,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"wpzoom_is_breaking":1,"source_url":"","_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[9,363],"tags":[],"class_list":["post-12989","post","type-post","status-publish","format-standard","has-post-thumbnail","category-actual","category-market"],"jetpack_publicize_connections":[],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/paH2fj-3nv","jetpack_featured_media_url":"https:\/\/i0.wp.com\/businessexpress.ro\/wp-content\/uploads\/2023\/09\/concentrix.jpeg?fit=800%2C394&ssl=1","_links":{"self":[{"href":"https:\/\/businessexpress.ro\/ro\/wp-json\/wp\/v2\/posts\/12989","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/businessexpress.ro\/ro\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/businessexpress.ro\/ro\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/businessexpress.ro\/ro\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/businessexpress.ro\/ro\/wp-json\/wp\/v2\/comments?post=12989"}],"version-history":[{"count":1,"href":"https:\/\/businessexpress.ro\/ro\/wp-json\/wp\/v2\/posts\/12989\/revisions"}],"predecessor-version":[{"id":12991,"href":"https:\/\/businessexpress.ro\/ro\/wp-json\/wp\/v2\/posts\/12989\/revisions\/12991"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/businessexpress.ro\/ro\/wp-json\/wp\/v2\/media\/12990"}],"wp:attachment":[{"href":"https:\/\/businessexpress.ro\/ro\/wp-json\/wp\/v2\/media?parent=12989"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/businessexpress.ro\/ro\/wp-json\/wp\/v2\/categories?post=12989"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/businessexpress.ro\/ro\/wp-json\/wp\/v2\/tags?post=12989"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}